In the Santa Fe 2 neighborhood located in Paseo Banderas of the Francisco Zarco subdivision in Tijuana, 28 houses have been affected by severe subsidence and cracks in floors and walls. These damages became apparent in February 2024, following a particularly heavy rainy season.

Gilberto Trujillo, who purchased his property from the developer ENCASA in 2023, shared that on February 23, 2024, Municipal Civil Protection labeled at least 17 homes in the area with yellow tags, indicating them as at-risk following an inspection.

"Along with 17 other houses, we were tagged as being in a RISK ZONE by Civil Protection on February 23, 2024, due to subsidence in the patios and cracks in the rear walls adjacent to the private community’s retaining wall," Trujillo explained.

Following this assessment, ENCASA issued a statement on February 25, promising to address the issues in homes numbered 51 to 82, which had been tagged at the time.

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According to the information provided, ENCASA informed residents of Santa Fe 2 that technical teams and specialists would develop a plan to resolve the situation. However, affected residents have since reported a lack of follow-up from the developer.

"The construction company ENCASA, through the Urban Administration Department (DAU), invited us to accept the proposed repairs, but only provided verbal explanations of what these repairs would entail, refusing to give us the soil studies conducted on our properties after the risk tagging," Trujillo detailed.

By July, residents began noticing new damages in their homes, claiming that the incline of their houses had worsened. Other neighbors also reported similar issues as the problems spread to their properties.

"In July, several neighbors started detecting new damages and evidence of tilting in previously repaired houses. Throughout August, many of us requested a re-evaluation of the damages by civil protection. It wasn’t until August 22 that they came," he added.

On Thursday, August 22, staff from the DAU, in coordination with Municipal Civil Protection and ENCASA employees, inspected the repairs allegedly made by the developer.

After this visit, Trujillo reported that none of the affected residents received additional information, other than the authorities’ advice to continue monitoring the cracks and movement in their homes.